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Terms conditions

TERMS AND CONDITIONS OF SERVICE
Welcome to iSurge Money Exchange (the "Company"). The Company is a fully licensed currency exchange operator in Thailand, operating under the regulatory supervision of the Bank of Thailand.
By conducting a currency exchange transaction, visiting our retail branches, or using our services, you (the "Customer") agree to be bound by these Terms and Conditions. Please read them carefully before initiating any transaction.
1. ELIGIBILITY AND IDENTIFICATION REQUIREMENTS (KYC)
  • Legal Age: Customers must be at least 18 years of age to utilize our currency exchange services independently.
  • Mandatory Identification: In strict compliance with the Anti-Money Laundering Act B.E. 2542 (1999) and Bank of Thailand regulations, all customers must present valid, original, government-issued physical identification before any transaction can be processed.
    • Thai National Citizens: Must present a valid National Identification Card.
    • Foreign Nationals: Must present a valid original Passport. Copies, digital images, or expired documents will not be accepted.
  • Refusal of Service: The Company reserves the absolute right to refuse service to any individual who fails to provide satisfactory identification, provides conflicting information, or appears on domestic or international sanctions lists.
2. EXCHANGE RATES AND TRANSACTIONS
  • Rate Volatility: Foreign currency exchange rates are subject to constant market fluctuations. Rates displayed on our electronic boards or quoted by staff are valid only at the exact moment of the quote.
  • Finality of Transactions: Once a transaction is completed, a receipt is issued, and cash changes hands, the transaction is considered final and legally binding. The Company does not offer refunds, reversals, or cancellations for completed exchanges.
  • Counting and Verification: Customers are strictly required to count and verify all received cash and review the printed transaction receipt at the counter before leaving. The Company accepts no responsibility for discrepancies, shortages, or claims made after the customer has left the counter area.
3. ANTI-MONEY LAUNDERING (AML) & COUNTER-TERRORISM FINANCING (CTF)
  • Compliance Declaration: By initiating a transaction, the Customer declares that the funds being exchanged are legal tender, belong legally to the Customer, and are not derived from, nor intended for, any illegal activities, money laundering, or terrorism financing.
  • Source of Funds: For transactions exceeding thresholds mandated by Thai law, or at the discretion of compliance officers, Customers may be required to fill out additional declaration forms and provide official proof regarding their source of funds and the purpose of the transaction.
  • Reporting Obligations: The Company is legally bound to report suspicious transactions and high-value cash transactions directly to the Anti-Money Laundering Office (AMLO) without prior notice to the Customer.
4. COUNTERFEIT CURRENCY DETECTING AND HANDLING
  • Verification Protocols: All currency notes submitted by Customers undergo electronic and manual counterfeit detection checking.
  • Confiscation Policy: If a note is identified or suspected as counterfeit, the Company is legally prohibited from returning it to the Customer or exchanging it. Suspected counterfeit currency will be confiscated, and the incident will be reported immediately to Royal Thai Police authorities along with the Customer’s identification details.
5. LIMITATION OF LIABILITY
  • To the maximum extent permitted by Thai law, iSurge Money Exchange shall not be liable for any indirect, incidental, or consequential damages, loss of profits, or business interruptions arising out of or in connection with the delay, refusal, or inability to process a transaction due to regulatory constraints, systemic failures, or force majeure events.
6. PRIVACY AND DATA PROTECTION
  • The personal data collected during your transaction is handled securely in accordance with our Privacy Policy and the Thailand Personal Data Protection Act B.E. 2562 (2019) (PDPA). By agreeing to these Terms, you acknowledge the regulatory requirement for the Company to retain your transaction and identity records for a minimum statutory window of 10 years.
7. GOVERNING LAW AND JURISDICTION
  • These Terms and Conditions shall be governed by, interpreted, and enforced in accordance with the laws of the Kingdom of Thailand. Any disputes arising directly or indirectly from our services shall be subject to the exclusive jurisdiction of the competent courts of Thailand.
8. AMENDMENTS
  • The Company reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice to comply with changing financial laws and market conditions. The latest version will always be available at our retail service counters.